Post and Packaging
We primarily use Royal Mail. The postage will be added at the checkout. Goods are usually dispatched same or next day, if you require something urgently please contact me before ordering to see if other arrangements can be made.

If you are not happy with your purchase you are welcome to return it in its original condition for a refund at your expense. Personalised items cannot be returned unless a mistake has been made with the printing.

Personal Data
‘The Arty Penguin’ is committed to protecting your privacy and always act lawfully, in compliance with the current UK Data Protection Act.
We collect information about you in two ways
• By asking you to enter personal details into online forms
• By using automatic technology to track the way you move around our website

We use this information
• To process your order accurately and efficiently and provide you with the best service possible
• For the purposes of planning and managing our core business and to conduct our own market research

We never
• Ask for more information than necessary in order to carry out the activities described above
• Store information for longer than is necessary to carry out the purpose for which it was collected
• Contact you by email or any other means without your explicit consent or unless their is a problem with your order.
• Disclose any of your personal details to any third party other than those engaged in processing or storing data on our behalf. (Please note, we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures.)
• Capture any payment card information. This is done by our banking partner who complies with the PCI-DSS standards.

We always
• Operate an 'opt-in' policy when collecting data and never assume consent
• Provide you with full details of any data we store about you on request
• Protect all your personal data from access by unauthorised parties

Use of cookies We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser if you wish to prevent this happening. The use of cookies is an industry standard and most major websites use them to provide useful features for their customers. You can find out more about the use of cookies at www.cookiecentral.com
International Data Transfer Using the Internet to collect and process data may involve the transmission of your personal data beyond the European Economic Area. By browsing this website and communicating electronically with The Arty Penguin, you acknowledge and agree to our processing of personal data in this way.